RIGHT TO CANCEL
Pursuant to section 64 of Legislative Decree no. 206 dated 6 September 2005, as amended by Legislative Decree no. 21 dated 21.02.14 (the “Consumer Code”), the Customer may cancel the order within 14 days without reason, or the application of charges or fines.
To exercise this right, the Customer should forward written notice of cancellation toSALCO within 14 working days from receipt of the goods .
Upon receipt of the notice of cancellation, SALCO Customer Service will immediately forward instructions to the customer on how to return the goods. The Customer should return the Product/s without delay and in any case within no more than fourteen days from the date on which it informs the seller of its intention to cancel the order.
The shipping costs incurred to return the Product will be paid by the Customer.
Once the return code has been received, the Customer will book the collection by contacting SDA and will have to affix the pre-printed label for the return on the package.
- The products must be returned complete with all the original packaging (boxes, accessories, tags, protections, leaflets, etc);
- The products must be accompanied by the receipt of purchase;
- The products returned by the Customer must not have been damaged, used, worn, washed, but may have been manipulated and inspected to establish their nature and characteristics;
- The identification tag must still be attached to the products;
- The damaged products subject to the return must be returned as received by the Customer, without the Customer submitting them to modifications, manipulations or attempts to repair them.
If the returned products do not have these characteristics, Salco reserves the right to refuse the return.
Salco reimburses such payments when it receives the returned product or when the Customer proves to have sent back the returned goods directly to Salco. The reimbursement is made by crediting the customer’s current account corresponding to the credit card used by the customer for payment or via PayPal service. This reimbursement does not involve any cost for the customer.